Privacy Policy – Trades Branch
Privacy Policy Last updated: 17 October 2026
About Us
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a purchase, contact us or otherwise use our services.
Services On Site Ltd trading as Trades Branch
Website: www.tradesbranch.com
United Kingdom
For privacy and customer-service enquiries, please contact:
Email: tradesbranch@email.com
Trades Branch is the trading name used for our online shop and commercial sales activities.
What Personal Data We Collect
Depending on how you use our website and services, we may collect and process:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Order and transaction information
- Payment-related information supplied to our payment providers
- Account information, where you create an account
- Details of enquiries, returns and customer-service communications
- IP address, browser type, device information and similar technical information
- Cookie and website-usage information
- Information you provide when contacting us about products, quotations, bulk orders or international enquiries
We only collect information that is reasonably necessary for our business activities and legal obligations.
How We Use Your Personal Data
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery or collection of goods
- Process payments and refunds
- Provide invoices and order documentation
- Respond to product, sales and customer-service enquiries
- Manage returns, cancellations and complaints
- Maintain customer and accounting records
- Prevent fraud and protect our website and business
- Improve the operation, security and performance of our website
- Comply with tax, accounting and other legal requirements
- Send marketing communications where permitted and where you have not opted out
Lawful Bases for Processing
Under UK data-protection law, we process personal information where one or more of the following applies:
Contract – where the information is needed to provide products or services you have requested.
Legal obligation – where we are required to retain or process information for legal, accounting, tax or regulatory purposes.
Legitimate interests – where processing is reasonably necessary for operating and protecting our business, responding to enquiries, improving our services or preventing fraud, provided those interests do not override your rights.
Consent – where your consent is required, for example for certain marketing communications or non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
Payments
Payments made through our website are processed securely by third-party payment providers, including Stripe and PayPal where these payment methods are enabled.
We do not store your complete debit or credit-card details on our website.
Payment providers may process personal information in accordance with their own privacy policies and legal obligations.
Delivery and Collection
Where an order requires delivery, we may provide the information necessary to complete that delivery to postal, courier, freight or logistics providers.
Where you choose collection from Trades Branch, we use your order and contact information to arrange collection and communicate when your order is ready.
Sharing Your Personal Data
We may share information with trusted organisations where necessary to operate our business, including:
- Payment processors
- Delivery, courier and freight companies
- Website hosting and IT service providers
- Email and communications providers
- Accounting and professional advisers
- Website security, analytics and performance providers
- Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information to third parties.
We require service providers handling personal information on our behalf to process it appropriately and securely.
Website Analytics and Cookies
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and, where applicable, support marketing activities.
Some cookies are necessary for the website to function. Other cookies may only be used with your consent.
Further information is available in our Cookie Policy, and you can manage your cookie preferences using the consent controls provided on our website.
International Data Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are used where required by applicable data-protection law.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and regulatory obligations.
Different types of information may therefore be kept for different periods.
When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
Data Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we process.
Your Data-Protection Rights
Under UK data-protection law, depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information where applicable
- Ask us to restrict how your information is used
- Object to certain processing
- Request transfer of certain information to you or another organisation
- Withdraw consent where processing relies on consent
- Object to direct marketing at any time
To exercise any of these rights, contact us at:
We may need to verify your identity before responding to a request.
Marketing Communications
We may contact existing or prospective business customers about products or services where permitted by law.
Where consent is required, we will obtain it.
You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us directly.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO website: www.ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page and the Last updated date will be amended.
Contact Us
For questions regarding this Privacy Policy or the personal information we hold about you:
Services On Site Ltd trading as Trades Branch
Trades Branch – Online Shop
Plot 10 Hornbill Business Park
Benacre Road
Ellough, Beccles
NR34 7XD
United Kingdom
Customer Service / Privacy: tradesbranch@email.com
Website: www.tradesbranch.com