Last updated: 14.01.2026

About Us

This Privacy Policy explains how personal data is collected, used, and protected by Trades Branch, a trading name of Company Services On Site Ltd

Website: https://tradesbranch.com
Country: United Kingdom

What Personal Data We Collect

We may collect and process the following personal data:

  • Name, billing address, delivery address

  • Email address and phone number

  • Payment and transaction details (processed securely by third-party providers)

  • Account login details (if applicable)

  • Order history and customer service communications

  • Technical data such as IP address, browser type, and cookies

How We Use Your Data

We use personal data to:

  • Process and fulfil orders

  • Manage payments, deliveries, and returns

  • Communicate with customers regarding orders or enquiries

  • Improve our website and services

  • Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so.

Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

  • Consent (where required, such as for marketing cookies)

Payments

Payments are processed securely by third-party providers such as Stripe and PayPal. We do not store full payment card details on our servers.

Sharing Your Data

We may share personal data with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier services

  • IT and website service providers

All third parties are required to process data securely and lawfully.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

    https://ico.org.uk

To exercise your rights, please contact us using the details below.

Cookies

Our website uses cookies to ensure it functions properly and to improve user experience. Further details are provided in our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us:

Services On Site Ltd

Trading as: Trades Branch online shop

Email: tradesbranch@email.com
Website: https://tradesbranch.com