🔧 Used Tools & Equipment – FA
Q: Are used tools tested?
Yes. Used tools are checked and sold as described.
Q: Do used tools come with warranty?
Used items include a 14-day guarantee only if the item stops working or was not as described.
Q: Can I return a used tool if I change my mind?
No. Used items are non-returnable unless faulty or misdescribed.
🪵 Timber & Building Materials – FAQ
Q: Can timber be returned?
No. All timber and timber products are non-returnable, unless faulty.
Q: Why is timber non-returnable?
Due to cutting, handling, moisture exposure, and storage conditions.
💷 Sale & Clearance Items – FAQ
Q: Are sale items refundable?
No. Sale and clearance items are non-refundable, unless faulty or not as described.
🧰 New Tools & Equipment – FAQ
Q: Can I return a new tool if unused?
Yes. Consumers can return new, unused tools within 14 days of delivery.
Q: What if the packaging is opened?
Returns may be refused if packaging is damaged or parts are missing.